Refund policy

At Bijouxmoni.com, we are committed to providing you with high-quality products and excellent customer service. We understand that occasionally, items may arrive damaged. This refund policy outlines the steps to follow in the event that you receive a damaged item.

1. Damaged Items

If you receive a damaged item, we apologize for any inconvenience and are here to assist you promptly.

2. Eligibility

  • To be eligible for an exchange, you must notify us of the damaged item within 2 days of receiving it.
  • Items must be unused, in their original packaging, and accompanied by proof of purchase, such as an order number or receipt.

3. Exchange Process

To request an exchange for a damaged item, please follow these steps:

a. Contact Us: Within 2 days of receiving the damaged item, contact our customer support team at [bijouxmonis@gmail.com] or [whatsapp +96176601329]. Please provide the following information:

  • Your name
  • Order number
  • Description and images of the damaged item
  • Your preference for a replacement (same item) or a similar item of equal value (if the exact item is unavailable)

b. Review and Approval: Our customer support team will review your request and may request additional information if necessary. Once your request is approved, we will provide instructions on how to return the damaged item.

c. Return the Item: Carefully package the damaged item, and ship it back to us within 7 days of receiving return instructions. You will be responsible for the return shipping costs.

d. Replacement: Upon receiving the returned damaged item, we will inspect it to ensure it meets our return criteria. If approved, we will promptly send you a replacement item.

4. No Cash Refunds

Please note that we do not offer cash refunds for damaged items. We are committed to ensuring your satisfaction, and our exchange policy allows us to replace damaged items promptly.

5. Inspection and Verification

All returned items will be inspected to verify their eligibility for exchange. Items that do not meet the criteria mentioned in this policy may not be eligible for an exchange.

6. Review Items Before Purchase

We strongly encourage our customers to thoroughly review their items upon delivery to identify any damage or discrepancies. By completing your purchase, you acknowledge that you have inspected your items, and they are in acceptable condition.

At Bijouxmoni.com, we value your satisfaction and aim to make the exchange process as seamless as possible. If you have any questions or concerns about this refund policy or need assistance with a damaged item, please don't hesitate to contact our customer support team. We are here to assist you and ensure you have a positive shopping experience with us.